Facebook e a sua relação com os fregueses - Facebook and its relationship with customers

A email I sent to Facebook (after I received a warning)

Hello,

My name is Francisco Bexiga, I'm from Portugal, and I am a Facebook daily user.

My email is the follow: frankbexxx@gmail.com

Dear Sirs, I receive this message on top of my facebook homepage:

"Por Favor Lê Isto!
Warning! Your account could be disabled.
O teu comportamento indica que poderás estar a violar os Termos de Uso do Facebook. Continued misuse of Facebook's features could result in your account being disabled. If you have any questions or concerns, you can visit our Pagina Perguntas mais Frequentes."

When i read this i click on the link, and:

"Fui avisado por me aproximar do limite de um dispositivo.Facebook has determined that you were using a feature at a rate that is likely to be abusive. For example, if you were warned about approaching the limit for sending friend requests, then we determined that you were adding new friends too quickly. Please be aware that further abuse of such features can result in your account being permanently disabled."

What does this means?: "Facebook has determined that you were using a feature at a rate that is likely to be abusive. "

Questions:

1) What is yours definition of "a rate that is likely to be abusive."?
a) one
b) ten
c) hundred
d) one thousand

2) I have 542 friends, so if I make a comment per day to each friend I have, is this considered abusive behavior?
a) If so how many friends can I contact each day?
b) There is maximum number to the comments I do to a friend per day?

3) What do you understand for "Continued misuse of Facebook's features"?
a) Inviting friends? How many per day?
b) there is a Facebook's limit to the number of friends a person should have?

4) Mafia Wars continuously post comments on our walls that we don't make, as like this:
a) Francisco deposited $1,095,579 in the bank in Mafia Wars. · Comentar · Gosto!Não Gosto! · Play Mafia WarsGostas disto.
b) Francisco deposited C$1,567 in the bank in Mafia Wars.

5) Will you disable Mafia Wars if they continue to misuse Facebook's features?

6) What should be a normal behavior to Facebook, that we as users should meet?
a) In numbers please

best regards,

Francisco Bexiga

p.s. - Não há boas nem más ideologias, apenas bem ou mal aplicadas pelo homem (português - francisco bexiga) There are no good or bad ideologies, just well or badly implemented by man (english - francisco bexiga)

Then I receive this message from Facebook

Hi,
We have noticed that you recently received a warning from our system.
You received this warning because you took repeated actions that could be construed as spam. For instance, it is a violation of Facebook's Terms of Use to repeatedly send the same message or to make the same post.

Facebook prides itself in protecting users from spam, and we take this standard very seriously. Please refrain from sending messages or making posts with the same or similar content. If you continue to take actions that could be considered spam, a warning message will appear. Failure to adhere to this warning will result in the permanent loss of your account. We appreciate your cooperation going forward.

If your inquiry was not related to the warning you received, simply reply to this email and we will assist you further.

Thanks,

The Facebook Team

Then my reply

If I ever do SPAM, you will know!
There aren't repeated actions on my profile, as you can see if you look!
The only thing that might be considered a repeated action is the response to comments of friends, but the whole purpose of facebook is this: look at point 1 and 3

"Facebook Principles

We are building Facebook to make the world more open and transparent, which we believe will create greater understanding and connection. Facebook promotes openness and transparency by giving individuals greater power to share and connect, and certain principles guide Facebook in pursuing these goals. Achieving these principles should be constrained only by limitations of law, technology, and evolving social norms. We therefore establish these Principles as the foundation of the rights and responsibilities of those within the Facebook Service.

1. Freedom to Share and Connect People should have the freedom to share whatever information they want, in any medium and any format, and have the right to connect online with anyone - any person, organization or service - as long as they both consent to the connection.

2. Ownership and Control of Information ...

3. Free Flow of Information People should have the freedom to access all of the information made available to them by others. People should also have practical tools that make it easy, quick, and efficient to share and access this information."

Are you shure that you understand what you wrote? Freedom to share and free flow of information!

Sorry sirs, but I don't understand. You promote this, then you make people pay! This is wrong!

If you have established a number to what people can do in facebook, just share this information!

Hope you'll improve your relationship with others

Best regards,

Francisco Bexiga